The service Tow My Car provides
These customer terms apply when you use Tow My Car to find a towing provider or request a quote. Tow My Car provides a directory, quoting tools and enquiry facilities that connect you with independent towing providers. The selected operator supplies the towing service. You arrange and agree to the booking, job requirements, timing and applicable towing charges directly with that operator.
Quotes and starting prices
Providers configure their own services, operating hours and rates. An online estimate is based on the selected service and the details entered. A map starting price is the service minimum, not a quote for every job. A quote reference does not reserve a truck or confirm a booking. Incorrect details, access problems, vehicle condition or specialist recovery requirements can affect the work needed; discuss these and any proposed price changes with the operator before agreeing to the job.
Accident towing and specialist work
Accident towing requires a discussion with the operator rather than a published calculated price. Check authorisation, insurer requirements and relevant state rules where applicable. For machinery, damaged vehicles, auction pickups or restricted access, confirm that the selected provider has suitable equipment and can meet the collection requirements.
Your use of the website
Provide accurate information, use contact details only for legitimate enquiries, and keep account credentials secure. Do not misuse the service, generate false enquiries, interfere with another operator or attempt to access private records. We may restrict access or suspend listings or accounts where needed to investigate misuse or protect the service.
Operator listings and approval
Operators are responsible for their business information, advertised services, pricing, availability and the towing work they agree to provide. One depot may be created per account at this stage. New depots require approval before public display. Listing approval does not guarantee a booking, equipment suitability or that the provider can attend every job.
Provider credits and enquiry fees
Provider accounts use prepaid credits. The current service-specific fee is displayed in the portal and is charged when an eligible customer completes the contact step. Generating a quote or an internal test quote does not itself create that fee. Promotional credits are recorded separately from paid top-ups. Enquiry fees relate to customer leads and do not guarantee a completed job. Provider credits cannot be withdrawn or exchanged for cash, subject to any refund or remedy required by law. Separate provider terms are available in the operator portal.
Reviews, disputes and account questions
Reviews and messages must be accurate, relevant and lawful. Reviews may be moderated before publication. Contact support through the portal if you believe a fee is incorrect or duplicated, or need help with account closure, credits or a payment. We review requests against the relevant records and applicable rights; a disputed or archived charge does not remove the historical fact that a contact enquiry occurred.
Independent providers and liability
The selected towing provider is responsible for the towing work and its own staff, equipment and customer agreement. Tow My Car does not perform or supervise that work, guarantee a provider’s availability or insure the vehicle being towed. Subject to rights and liabilities that cannot lawfully be excluded, we are not responsible for an independent provider’s performance or third-party conduct. To the extent permitted by law, we exclude liability for indirect or consequential loss arising from use of the website. These exclusions do not apply to our fraud, wilful misconduct or liability that cannot lawfully be excluded, and do not remove any remedy for our failure to meet a non-excludable guarantee.
Your rights and contacting support
Nothing in these terms excludes rights or guarantees that cannot lawfully be excluded under Australian consumer law. For towing service issues, contact the operator who supplied or agreed to supply that service. For website, account, privacy or enquiry-fee questions, contact support@towmycar.com.au. Updated terms are published on this page.