Information we collect
When you request a quote, we collect the selected provider and service, pickup and destination addresses, vehicle details, quote price and reference. If you request the operator’s contact details, we also collect the phone number you provide. Operator accounts include contact details, business information, ABN, depot location, services, rates, account transactions and support history. Website requests may include IP address, browser information and security-related records.
How we use and share job information
We use your information to calculate and store quotes, provide the quoting service, prevent misuse and help you contact your chosen provider. When you request contact details, your phone number and job information are shared with that operator. The operator handles the actual towing enquiry and booking. We use account and support information to administer the network, review listings, record payments and fees, and respond to requests.
Location, maps and address suggestions
Address and routing providers process the addresses entered so that we can offer suggestions and calculate road journeys. Map tiles are supplied by mapping services. If you press My location and grant browser permission, your current location is used to centre the map; that map position is not saved as a customer tracking record. A pickup address you submit with a quote is stored with the quote.
Email, payments and service providers
Transactional email is sent through our email provider. Support messages are sent to support@towmycar.com.au and may be forwarded to the mailbox used by our support team. Hosted payment checkout is provided by Stripe when enabled; we record account credits and checkout references, rather than storing payment card numbers in our application. Hosting, email, payment, mapping and advertising providers may process information in other countries depending on their service and our configuration.
Cookies and advertising
We use cookies for login sessions, security, preferences and recognising operator visits so that eligible operators do not generate customer enquiry charges. Public pages may display Google AdSense advertising when enabled. Advertising providers may use cookies or similar technologies under their own policies. You can control cookies through your browser and manage ad preferences through the advertising provider; blocking necessary cookies can affect login and quoting.
Public information and historical statistics
Approved depot business listings and approved customer reviews may be shown publicly. Suburb pages may show aggregate quote statistics and generalised job history. They do not publish customers? phone numbers, full pickup or delivery addresses, or private quote references. Quote and account details in the portal are restricted to authorised accounts and support administrators.
Retention, access and contact
We retain records as needed to operate the service, maintain financial and enquiry history, resolve disputes and protect against misuse. Closing an account may not remove records that need to be retained for those purposes. Contact support@towmycar.com.au to ask about your information, request access or correction, or raise a privacy concern. We may need to verify your identity before responding. This policy may be updated as the service changes; the current version is published here.